FAQ

Find answers to all of your questions.

Join the Club!
Join the Club!

Find answers to all of your questions.

Once the My Club Rewards launch has been completed, Gateway Casinos sites where the conversion has taken place will no longer be participating Winner's Circle Rewards locations and Winner's Circle Rewards cards will no longer be accepted at these locations. You can, of course, continue to use the card at any other participating WCR location listed on WCR.ca, including other Gateway sites and OLG sites that have not transitioned to My Club Rewards.

You can redeem your Winner’s Circle Rewards Cashback Points at the specific site up to ten(10) days after initial launch date, but please refer to the Club desk at the specific site for more information. After full conversion to My Club Rewards, any unredeemed Winner’s Circle Rewards Cashback Points can be redeemed at any participating Winner's Circle Rewards location listed at WCR.ca, including surrounding Gateway sites that have not transitioned to My Club Rewards.

As we transition to the new gaming system, slot machines will be clearly marked as either My Club Rewards or Winner’s Circle Rewards compatible. Once the change is complete, Winner’s Circle Rewards cards and benefits will no longer be accepted at the specific Gateway Casinos site.

My Club Rewards will only be available at Gateway Casinos Woodstock and Thunder Bay currently. More sites within the Gateway Ontario portfolio will transition to My Club Rewards over the next few months.

There are four My Club Reward Tier Levels:
Tier 1: REWARDS (0-999)
Tier 2: SILVER (1,000-4,999)
Tier 3: GOLD (5,000-24,999)
Tier 4: ELITE (25,000+)

Your Winner’s Circle Rewards tier points and tier status will be honoured in My Club Rewards. Once all the slot machines have been converted, any unredeemed Winner’s Circle Rewards Cashback Points can be redeemed at any participating location listed at WinnersCircleRewards.ca, where the Winner's Circle Rewards program is administered, including Gateway Casinos Ontario sites that have not transitioned to My Club Rewards.


For example, if you are a Silver member in Winner’s Circle, you will start as a Silver member in My Club Rewards. An additional Tier, Elite, is now available for those members who have 25,000 Tier Points or above.

Tier Points determines the membership level. The total number of Tier Points a member accumulates while playing slots determines a member’s membership level. Tier Points are not redeemable.


Reward Points are redeemable points. Reward Points are accumulated through slot play for members to redeem for benefits like Free Slot Play.


Free Slot Play are promotional play credits. Free Slot Play are awarded through My Club Rewards exclusive promotional offers and can only be redeemed towards Slot Play. Free Slot Play will automatically expire in 90 days after issuance. Promotional play will not accumulate any rewards or points.

Depending on your My Club Rewards Tier status, members can enjoy a 10% (Silver) to 15% (Gold & Elite) discount at participating on site Food & Beverage outlets. Additional benefits include, but are not limited to; Free Slot Play, promotional offers, exclusive bonus games, complimentary Food & Beverage and cross property promotions as other Gateway properties transition to My Club Rewards.

When you play using your My Club Reward Card, points will be accumulated across all play sessions, even if members change slot machines. Reward Points can be redeemed directly at the slot machine for Free Slot Play or at the kiosk and/or desk.

Kiosks can be used to check reward balances, view and redeem promotional offers, check promotion calendars, update your My Club Rewards PIN number, and redeem Reward points. Exciting new ‘Bonus Games’ will also be available on the kiosks.

With the transfer to My Club Rewards, we will recognize your previous comp availability in determining comp eligibility.